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Job Description: Develop goals, Monitor performance & motivate team, Handle team attendance, Control attrition, Give timely updates, Maintain agent scorecard on daily basis, Provide refresher training, Check & track on daily basis available head count, planned, unplanned absenteeism & attrition, Report any change in roster, if required, to WFM team, Handle customer complaints, MIS
Candidate Profile: Good communication skills in English & Hindi, Good product knowledge, People management skills, Exp as a team leader on paper in BPO/ call center industry
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