Customer Service Representative 1-Ops 
India,BANGALORE... Oracle University Oracle University is the Education division of Oracle. This opening is for OU North America working out of Bangalore.Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Works within defined procedures and routines with limited autonomy. Problem solving involves research and verification. Includes new graduate entrant with no professional experience; trainees, interns. Entry level position. Prefer 0-2 years of experience and good communication skills.This posting is for Oracle University North America and would require the employee to work night shifts.Job Duties include creating, tracking and managing all Purchase Orders for Oracle University training in North America. Also entails approving contractor and vendor expenses.Should have excellent English written/spoken communication skills.Should be a graduate with 1.5 to 3 years of experienceShould be willing to work Night ShiftsShould be able to multi task and work under pressure; excellent organizational skillsCandidates with Education/Training Backoffice process would be preferredCandidates with knowledge of Oracle R12 Order Management and other Oracle applications would be given preference
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